Omni Learning, as a High Performance Learning company, prides itself in effective implementation and delivery of Learning Solutions. We business partner our clients, adapting a consultative approach with relevant stakeholders. This enables Omni Learning to design highly customized learning solutions, to meet the specific business needs of our clients.
For ease of reference, we have included a mini catalogue of our typical Learning Solutions. Our solutions are by no means limited to those listed below.
Closed workshops
| Business Strategy Formulation and Implementation Workshops |
- Enabling Executive teams to formulate effective business strategies through a facilitated process at a business planning workshop.
- This can be followed by the design and implementation of a communication plan to ensure that everyone in the business has a clear understanding of the strategy and has given their commitment to its execution.
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| Verbal Communication Skills |
Interpersonal Communication Skills
- Concepts of Communication, Levels of Communication, Active Listening, Questioning Skills, Body Language
Assertive Communication
- Communication styles, challenging communication situations, assertive communication techniques
Conflict Handling
- The impact and consequences of Conflict, recognising our personal reactions, developing effective methods of handling conflict with greater confidence and success
Negotiating Skills
- The philosophy of professional negotiations, planning and preparation, understanding limits and tactics, structuring a negotiation, negotiation behaviours
Presentation Skills
- Physical delivery skills, the steps of preparation, clarifying the Aim, informative and persuasive structure, use of visual aids, audience interaction
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| Written Communication skills |
Modern Business Writing
- To equip delegates to effectively construct reports, proposals and longer business documents in a professional, concise, logical and accurate manner.
Effective Written Communication
- Developing accurate, brief and clear communications in all day to day written communications.
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| Finance |
Financial Self Management
- A practical look at managing personal financial affairs.
Financial Business Management
- To develop various financial management skills and business acumen
Debt Collection
- To effectively equip agents with the required skills to recover debt within a Contact Centre environment
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| Self Enhancement/Development Workshops |
Emotional Intelligence
- Understanding the concepts and importance of EI, and learning how to improve your own EI in the future
Stress Management
- Types of stress, causes of stress, relationship between stress and performance, consequences of stress, effective stress management techniques
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| Management and Leadership Development |
Supervisory Development Programme
- Based on various specific customer designed modules after completing a gap analysis with relevant stakeholders.
Management Development Programme
- Based on various specific customer designed modules after completing a gap analysis with relevant stakeholders.
Leadership Development Programme
- Based on various specific customer designed modules after completing a gap analysis with relevant stakeholders
Coaching Skills
- Provide managers with enhanced coaching skills in pursuit of individual and team high performance
Performance Management
- The construction of a performance management system and the professional conduct of an effective performance review interview
Team Development
- Foundations of effective teamwork, and getting them to work in your team to improve results
Change Management
- Understanding the need for and the dynamics of change, identifying levels of reaction to change, managing more effectively in a changing environment
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| Value added solutions |
Time Wise
- Personal productivity assessment, identification of time traps, managing procrastination, prioritizing, and effective personal planning
Successful Relationship Selling Skills
- The structure of relationship selling, clarifying the needs, communicating advantages and benefits, handling objections.
Insights – Personal and Interpersonal Skills workshop
- Self-Awareness, Personal Development, Relationship Building, Management and Leadership
RPL solution: National Certificate, Contact Centre Support
- Allows learners the opportunity to gain a qualification by means of receiving recognition for previous formal and informal learning, including work experience.
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Accreditation number: 2375
MOU: 1554
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